Wholesalers of Branded Sportswear and Clothing.
FAQ – ASLexpress
“Are any of your products counterfeit (fake)?”
All products sold by ASLexpress.com (Adam Sinclair Ltd) are completely genuine. Products come with a unique barcode number proving that they are authentic. Nevertheless we shall declare in our invoice given to you that all products are genuine, thus breaching contractual obligations if they were counterfeit. You are also welcome to refer our products to the UK trading standards for verification.
“Can I exclude UK VAT?”
It depends. If you are a non-UK business registered within the European Union then you may exclude VAT. To do so simply place your order through the website as normal. You can then e mail us at email@example.com and give us your relevant VAT information. Once we have checked this information we will then send you a proforma invoice for your order excluding UK VAT, as well as details on how to pay.
Non-European business can exclude UK VAT as you will pay your nations Customs charge.
“Do I have to pay through Paypal?”
We have alternative methods to pay for the goods other than Paypal. You may request our relevant Bank details to pay. You may
also pay via cheque or credit/debit card (UK only)
“Are prices VAT inclusive?”
No. Like most wholesale companies, all VAT is excluded from the unit price shown. It is then added to your final invoice under 'Tax'. All Children’s/kids wear is however VAT exempt.
“How Do I Create A Login Account?”
To create login on our website simply add the products you would like to order to your cart. Once you are ready to complete your order go to ‘Checkout’ which will direct you to a login/sign up page. Here you simply need to give your email address and a password of your choice. Once you have done this you can continue to login to the website using the same e mail address and password for future orders.
“How long does the order take to deliver?”
Products ordered will take two working days to deliver from the DPD service within the UK. (NB all deliveries must be signed for). However we shall try our best to deliver it to you by the following day. Deliveries across Europe usually take from 2 to 6 working days form dispatch of goods, depending on the country.
“How much are UK deliveries?”
All UK orders will be charged £7.50 + VAT for boxes up to 30 KG.
“Will we receive an invoice?”
Yes, all orders will have an invoice sent via email and a hard copy invoice dispatched with the order.
“Is it safe to pay online?”
100% safe. We have intergrated Paypal within our gateway. (NB) If you would prefer to pay via Bank Transfer then please contact Dilip@aslexpress.com .
Paypal: We use Paypal as a payment processor, which means you have one of the biggest companies in the worlds securing your order and Paypal will also NOT disclose any of your card details to us.
“How long will you hold my order for?"
Once the products are ordered and paid for we shall process the order instantly. However we can only hold the stock order for one day until it is paid for, as it is unfair to reserve stock which can be bought by another client.
“Will I receive my order in the exact size ratio shown on the website?"
The products you order will almost always come in the size ratio shown on the website, or as close to it as possible. However if in the very unlikely situation that there is a slight change in the size ratio we would like to mention that we will not accept this as a reason for return unless deemed otherwise by our self.
ASLexpress.com a part of Adam Sinclair Ltd. Wholesalers of Branded Clothing and Sportswear